Nuance Audio Glasses Operations Specialist

ppbIf you’ve worn a pair of glasses, we’ve already met. /b /p pWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over b150 countries /b access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi Viganò and the GrandVision network), and leading e-commerce platforms. /p pJoin our global community of over b190,000 /b bdedicated /b bemployees /b around the world in driving the transformation of the eyewear and eyecare industry. /p pDiscover more by following us on LinkedIn! /p h3Your #FutureInSight with EssilorLuxottica /h3 pAre you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. /p h3Your role /h3 pThe Nuance Audio Operation team is focused on support operations of the Nuance Audio products and platforms worldwide. This team is a tier 2 escalation supporting the tier 1 customer Single IT point of contact for the Nuance Audio Glasses business team to support demos, trade shows or other product communication events. /p h3Main responsibilities: /h3 ul liRun the business operations tasks including, but not limited to /li liPlanning and leading the IT portion of Nuance mobile app push notification campaigns. /li liPlanning and leading Nuance device firmware upgrades. /li liCoordination of mobile app editorial content upgrade (e.g. legal texts). /li liProactive support in the improvement of all the educational and troubleshooting content (Leonardo, manuals, NuanceAudio.com web site content). /li liManagement of the app configuration parameters on the backend systems (localization, website URLs, etc) /li liApplication Maintenance worldwide single point of contact /li liCoordination and routing of all the incident notifications related to Nuance Audio glasses and the supporting back-end platforms. Interfaces are the RD team in Agordo, the Nuance team in Israel, system integration partners in Italy and the B2C and B2B EssilorLuxottica customer care teams. /li liManagement of the Jira and ADO platforms and projects implementing the Application Management flows /li liIn charge of the measurement (KPIs) of the end-to-end quality of the product, together with providing feedback to the project teams /li liIn charge of the Application Management processes and improvements /li liBusiness support /li liSingle IT point of contact for the Nuance Audio Glasses business team to support demos, trade shows or other product communication events. /li /ul h3Main requirements: /h3 ul liGood English: written, spoken. /li liCommunication skills (interfacing both Business and Tech Teams) /li liDigital IT/Tech background /li liKnowledge of process (in store, after-sales, application management) /li liFlexibility and proactive approach /li liAnalytic and proactive approach /li /ul h3Our Diversity, Equity and Inclusion commitment /h3 pWe are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique. /p /p #J-18808-Ljbffr