Luxury Dining Captain — Elevate Guest Experience
Mandarin Oriental Hotel Group Limited
Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.
Chef de Rang
Mandarin Oriental, Lago di Como’s Chef de Rang is in charge of assisting guests in a proper and professional manner, ensuring that quality and service standards are met and surpassed at all times.
Duties and responsibilities
- Proactively welcome and greet all guests and visitors to the F&B outlet
- Professionally seat guests offering them menus and drinks
- Provide explanations of the menu and recommend wine as appropriate
- Address special guests’ preferences as recorded in guests’ history profiles
- Handle guests’ complaints in a highly professional manner
- Ensure that all equipment, crockery, cutlery and glassware are cleaned regularly and to a high standard
- Anticipate guests’ needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards
- Maintain high team focus by showing co-operation and support to all the colleagues
- Attend daily meetings
- Perform any other reasonable duty as required by management
- Adhere to Safe & Sound procedures regarding Health & Safety and HACCP standards
Requirements
Mandatory
- Minimum 5-years experience within a luxury resort/hotel’s outlet
- Proficiency in English, Italian and an additional language
- Able to multitask and manage time
- Excellent guest service attitude
- Passionate about food & beverages
- Charming and outgoing personality with excellent manners and communication skills
- Team-work skills and attitude
- Willing to attend training sessions as provided by management to develop own skills
- Able to stand for extended periods of time
- Good IT skills
- Flexible schedules and working hours plus the willingness to work on weekends and holidays
Desirable
- HACCP Certificate
- A Tourism or Hospitality degree
- International work experiences
- Wine course certification
Offerta di lavoro pubblicata 1 giorno fa
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