Technical/Trainning/Warranty Manager

pbr/ppbAbout the Company /b /ppbr/ppbGWM (Great Wall Motor) /b is a global intelligent technology company with fully integrated capabilities across bdesign, RD, manufacturing, sales and service. /b Product portfolio includes bGWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO /b, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs. /ppbr/ppbAbout the Role /b /ppbr/ppBuild and run the technical/training/warranty function and team of the company, report to the head of aftersalesspare-parts department. /ppbr/ppbResponsibilities /b /ppbr/pulliResponsible for the construction of technical management/training/warranty and claim process and team building; /liliResponsible for technical support and quality system and warranty system construction; /liliResponsible for the formulation of KPI of technical quality team and service stations; /liliResponsible for the implementation of technical quality business plan; /liliResponsible for the formulation and implementation of training plans; /liliResponsible for setting up the training classes; /liliResponsible for KPI development of warranty team; /liliResponsible for warranty business planning and warranty management of service stations and dealers; /liliUndertake related tasks of the department; /li /ulpbr/ppbQualifications /b /ppbr/pulliFluent English and Italian. /liliExperience in the OEM or distributor same position in European market mainstream vehicle brands. /li /ulpbr/ppbRequired Skills /b /ppbr/pulliCustomer-Centric Mindset Empathy /liliLeadership Team Management /liliCommunication Interpersonal Skills /liliProblem-Solving Critical Thinking /liliAdaptability Resilience /li /ul