Customer Success Manager

pFBK is redefining how Life Sciences Healthcare companiesmanage public tenders. /ppOur AI-powered platform brings the entire tender lifecycle into one place, from finding and qualifying opportunities to coordinating submissions and tracking results. /ppBy automating repetitive work and turning tender information into structured, actionable data, we help commercial and tender teams move faster, collaborate more effectively and focus on the opportunities that matter most. /ppToday, FBK supports more than €10B in tenders every year across 120+ countries. /ppWe’re looking for an Engagement Associate to help more organizations transform how they manage and win public tenders. /ph3What's in it for you /h3ulliA product that's actually used and valued by global companies /liliCross-functional teams with real ownership and fast feedback /liliA front-row seat in how AI is changing enterprise software /liliThe opportunity to work closely with customers and help them improve real business processes /liliA clear path to grow your skills and take on more responsibility /liliFlexibility, support and people who love building things that matter /li /ulh3The team /h3pYou will join our Account team within Professional Services, working alongside Engagement and Business Analysts and collaborating closely with Sales, Marketing, Product and Engineering. /ppYou will own a portfolio of existing customers, building trusted relationships, helping them achieve measurable outcomes with FBK and driving retention and expansion. /ppAs your product, domain and commercial judgement deepen, you will take on increasingly complex and strategic accounts. /ppAI is part of both our platform and the way we work, helping us surface insights, strengthen account planning and identify new opportunities. /ph3The work you'll do /h3ulliBuild trusted relationships with customers by understanding their business priorities, tender management processes and evolving goals /liliOwn the post-implementation customer journey, driving ongoing adoption, retention and account growth across your portfolio /liliDevelop and maintain success plans with clear objectives, priorities and measurable outcomes /liliMonitor product usage, customer health and engagement signals to identify risks, opportunities and areas requiring attention /liliRun regular business and value reviews to assess progress, outcomes and next priorities /liliOwn renewals across your portfolio, from commercial conversations and negotiation through to contract signature /liliIdentify and develop expansion opportunities across new use cases, teams, business units, markets and additional FBK capabilities /liliBuild business cases and commercial proposals that connect customer priorities with clear outcomes /liliCoordinate the right internal teams to address risks, unblock adoption and move account priorities forward /liliShare customer feedback and market insights with Product and go-to-market teams to inform future priorities /liliUse CRM and data to strengthen account planning, follow-up and commercial execution /li /ulh3The skills you bring /h3ulliFluency in English and Italian /lili2–3 years of professional experience in customer success, account management, consulting, sales or another customer-facing role, ideally in B2B SaaS or enterprise software /liliBachelor's degree or equivalent experience /liliThe ability to build trusted relationships and work confidently with business stakeholders /liliCommercial confidence, with some experience in renewals, account growth or customer-facing commercial conversations /liliAnalytical thinking and the ability to connect customer priorities, product usage and business outcomes /liliClear written and verbal communication, including the ability to present ideas and recommendations effectively /liliA proactive and accountable approach to managing a portfolio, competing priorities and follow-through /liliGood judgement in spotting risks and opportunities and knowing when to involve the right internal teams /liliThe ability to learn quickly and understand complex products, processes and customer organizations /liliExperience managing enterprise, international or multi-country customers /liliFamiliarity with CRM, customer success or product analytics tools /liliExposure to Life Sciences, Healthcare, tender management, bid management, procurement or related enterprise processes /liliPractical use of AI tools for customer research, account planning, analysis or workflow automation /li /ulh3What FBK can offer you /h3ulliThe opportunity to work in a unique and fast-growing field: Tender Management /liliA growing team from diverse backgrounds to learn from and work with /liliInvestment in your personal growth and skill development (career paths, LD courses, mentorships and more) /liliA unique combination of innovative atmosphere paired with great professionalism and self-responsible work /liliCompetitive compensation package aligned with the performance /liliWe measure results, not effort. We teach, not supervise. We solve, not execute. /li /ul #J-18808-Ljbffr