Freight Forwarding Operations Manager - Relocation to India

pstrongFreight Forwarding Operations Manager_Relocation to India /strong /ppbr / /ppstrongLocation: /strong Florence, Italy (HQ Onboarding) Mumbai, India (Relocation) /ppstrongDepartment: /strong Global Operations Supply Chain /ppstrongReporting To: /strong Director of Operations, India /ppstrongContract Type: /strong Full-time, Multiyear International Assignment (Renewable) /ppbr / /ppstrongAbout the Role /strong /ppThe role of Operations Manager will oversee local and international freight execution. Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air Ocean import/export operations, optimize logistics workflows, and manage local operational teams. /ppbr / /ppstrongKey Responsibilities /strong /pullistrongOperational Leadership: /strong Oversee daily Ocean Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination. /lilistrongCarrier Vendor Management: /strong Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs) with drayage, customs, and warehousing partners. /lilistrongProcess Standardization Compliance: /strong Implement local SOPs, enforce strict compliance with international transport regulations, customs requirements, and Incoterms 2020. /lilistrongEscalation Exception Management: /strong Serve as the senior point of escalation to resolve supply chain disruptions, port congestion, routing issues, and operational bottlenecks. /lilistrongPerformance Metrics Systems: /strong Track operational KPIs (file profitability, dwell time, carrier compliance) and maintain absolute data integrity within the TMS platform. /li /ulpbr / /ppstrongOnboarding Relocation Structure /strong /pullistrongPhase 1: HQ Integration (Months 1–3 | Florence, Italy) /strong /li /ulpImmersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment. /pullistrongPhase 2: Operational Deployment (Month 4 Onward | Mumbai, India) /strong /li /ulpRelocate to Mumbai to take direct control of local logistics operations, manage ground teams, and drive operational efficiency. /ppbr / /ppstrongCandidate Profile /strong /pullistrongExperience: /strong 3–5 years in freight forwarding operations, station management, or international logistics execution (Air Ocean required). /lilistrongLanguages: /strong Professional fluency in Italian and English (required); working knowledge of Hindi is an asset. /lilistrongTechnical Expertise: /strong Comprehensive knowledge of import/export documentation (HBL/MBL, AWB, Bill of Lading), customs clearance, Incoterms 2020, and transport management systems (TMS). /lilistrongMobility: /strong Full commitment to execute a multi-year assignment in India. Full employment visa sponsorship provided. /li /ulpbr / /ppstrongWhat We Offer /strong /pullistrongCompensation: /strong Competitive base salary /lilistrongRelocation Package: /strong Full flight support, initial temporary housing in Mumbai, relocation allowance, and corporate visa sponsorship. /lilistrongCareer Growth: /strong Direct path toward international operational leadership roles within our global logistics network. /li /ulpbr / /p