Senior Account Manager

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.The opportunity: The Senior Account Manager will help their clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail.You will: Your responsibilities as a Senior Account Manager include, but are not limited to the following:Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.Meet regularly with clients to monitor the account health and find ways to improve on their current experience.Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.Lead and actively participate in client onboarding and creating standard operating procedures.Scope and guide the implementation stages and timelines for new opportunities and clients.Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals.Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experienceMentor and help coach fellow Account Managers on how best to support client needs and build long term partnershipsWe are kindly asking candidates to apply with a CV in EnglishYou should have:5+ years of experience in supply chain operations, sales/account management or a client facing role.2+ years experience in logistics, freight forwarding, or supply chain.Client-centric:obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.Hands-on, process-oriented, structured thinking with strong problem-solving skills.Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.Strong business acumen.Proven track record of (cross) selling a product.Strong focus on growing your customers through a consultative approach.What's in there for you: An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment 22 vacation days, additionally paid permits and time off, canceled holidays and ROL Lunches compensation up to 12 euros / daysHealth Insurance & Life insuranceStatutory pension contributions Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household membersEquity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. #LI-onsiteThe range shown is the starting base salary for this role at this location, from minimum to maximum. We set ranges using objective, gender-neutral criteria: role, level and location. Within the range, individual pay is based on job-related skills, experience and relevant education or training. All figures are gross annual base salary in the currency shown. Base salary is one part of Flexport's total rewards, which also include bonus, equity and the local benefits offered in your country. Where a collective bargaining agreement applies to the role, its relevant pay provisions are available on request. This role is covered by the [CCNL Contratto Collettivo Nazionale per i lavoratori dei settori Logistica, Trasporto merci e Spedizione - Confetra (CNEL I100)]; its relevant pay provisions apply.The base gross salary (RAL) range for this position (this does not include bonus, equity and benefits):41.600—57.200 EURCommitment to Equal OpportunityAt Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at for additional information.