Assistant Manager - Digital & AI Transformation Lead - Tech Consulting - EY Mauritius

Assistant Manager - Digital & AI Transformation Lead - Tech Consulting - EY Mauritius

With a strong understanding of our clients’ end‑to‑end business landscape, EY helps organizations shape and deliver initiatives that create meaningful and sustained value. Our focus is on enabling change where it matters most—by combining strategic insight, modern platforms, data and AI capabilities, and disciplined delivery to solve complex business challenges.

We work with leading organizations across the region, supporting large‑scale programs that span strategy definition, experience design, platform enablement, analytics, automation, and enterprise change.

This is an opportunity to join the practice at a pivotal time—working on high‑impact programs across industries, advising executives, collaborating with diverse teams, and playing a hands‑on role in turning intent into execution and measurable outcomes for our clients.

Technology Consulting business is a fast‑growing sub‑service line within EY’s Consulting service line. A dynamic group focused on providing high‑value independent, trusted advice to clients, with a focus on transformation programmes.

Digital Business Advisory Practice

• Digital, Data & AI Strategy and Transformation Roadmaps: Defining digital, data and AI vision, strategy and transformation roadmaps aligned to business objectives and value realization.
• Customer Experience Transformation: Designing and enabling digitally enabled, data‑driven customer and employee experiences across channels, leveraging analytics, AI and personalization.
• Intelligent Automation & AI Enablement: Identifying, designing and supporting delivery of automation and AI use cases optimizing operations while embedding appropriate governance and controls.
• Operating Model, Governance & Delivery Enablement: Designing target operating models, delivery structures, and governance for digital and AI programs.
• Digital Portfolio, Program & Project Delivery: Leading and supporting end‑to‑end delivery of digital and AI initiatives—from use‑case definition and solution design through to implementation and benefits tracking.
• Journey Design & Business Case Development: Defining future‑state journeys by establishing the why, what and how of change, and supporting the development of clear business cases and investment rationale.
• Integrated Delivery & Cross‑Capability Collaboration: Working with teams across data, cyber, cloud and platform capabilities to pursue and deliver end‑to‑end engagements that bring client strategy and vision to life.
• Enterprise Uplift & Value‑Driven Solution Design: Designing and executing uplift programs, solution approaches and roadmaps that are pragmatic, value‑focused, and cost‑effective, aligned to client priorities.
• Data Readiness For AI: Support organizations in assessing and strengthening data foundations for AI adoption, ensuring readiness across data availability, quality, governance, ownership, and operating models to scale use cases through an AI Centre of Excellence.

We are looking for an experienced Lead with a strong track record in delivering large‑scale change programs, operating in a Business Advisory context with large, recognised organizations in Mauritius and/or internationally. The role requires a practitioner who can bridge strategy and execution, with hands‑on experience supporting platform‑led and advanced analytics‑driven initiatives.

Regular travel, locally and internationally, may be needed as part of the day‑to‑day client work, and at times work from the client site or other EY offices. Our hybrid working practices along with flexible working arrangements will be in place to help you manage the requirement for travel and achieve a lifestyle balance.

This is a project lead role guiding clients on their Digital, Data, IT and digital vision, strategy, architecture, and transformation roadmap as they embark on and build their digital and AI journey. Most of your time will be spent embedded with our clients’ team and we’ll look to you to provide them with a unique business perspective on how they must continue to innovate, mitigate risk, and remain competitive with digital capability and technologies in this ever‑changing industry.

Your Key Responsibilities

As an Assistant Manager, you’ll spend most of your time managing and working with a wide variety of clients to deliver professional services and managing business development activities on strategic and global priority accounts.

• Client Engagement & Trusted Advisory: Build strong, long‑term relationships with clients by acting as a trusted advisor on large‑scale change initiatives, helping leadership translate business priorities into actionable programs and measurable outcomes.
• Digital & AI Program Delivery: Lead and support the delivery of enterprise initiatives across platforms, analytics, automation and AI covering use‑case shaping, delivery coordination, dependency management, and benefits tracking across complex environments.
• Strategic Shaping to Execution: Bridge strategy and execution by supporting clients from vision and roadmap definition through to implementation, ensuring initiatives are pragmatic, sequenced, and aligned to business value.
• Experience, Journey & Business Case Design: Work with clients to define future‑state customer and employee journeys, clearly articulating the why, what and how of change, and supporting the development of robust business cases and investment rationale.
• Operating Model & Governance Enablement: Support the design and embedding of delivery operating models, governance structures, and decision frameworks to enable effective execution across portfolios, programs, and AI‑enabled initiatives.
• Cross‑Capability Delivery Leadership: Collaborate with teams across data, cyber, cloud, and platform capabilities to pursue and deliver end‑to‑end engagements that bring client vision and strategy to life.
• Business Development & Growth: Contribute to the growth of the practice by identifying opportunities within existing engagements, shaping client proposals, and supporting pursuits across the broader consulting portfolio.
• Capability & Solution Development: Contribute to the development of delivery approaches, reusable assets, and solution frameworks that strengthen EY’s ability to deliver scalable, high‑impact engagements.
• Industry‑Aligned Solutioning: Understand sector‑specific challenges (e.g., banking, telecom, manufacturing) and adapt EY offerings to address real business problems, regulatory considerations, and execution constraints.
• Thought Leadership & Market Presence: Stay current on industry trends and emerging technologies, contribute to internal thought leadership, and support EY’s market positioning through external forums where appropriate.

Skills and Attributes for Success

The ideal candidate will have the ability to manage multiple projects and leadership skills to engage with diverse stakeholders.

• Supporting team members in the development of applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the digital market.
• Being proactive and driven to continually learn emerging technologies and business best practices.
• Developing long‑term relationships and networks both internally and externally.
• Interacting and communicating effectively with teammates, clients, stakeholders, and executives.
• Being visible in the market to promote new ideas in your domain and the excellence in digital advisory services offered by EY.

To qualify for the role, you must have:

• Educational Background: Bachelor’s degree in Technology, Engineering, Computer Science, Information Systems, or Business with a strong technology focus. A Master’s degree (MBA, MIS, Digital Transformation, Data/AI) is an advantage.
• Transformation Delivery Experience: Proven experience working on large‑scale digital, platform, data or AI‑enabled transformation programs, with hands‑on involvement beyond strategy definition.
• Consulting Experience: Prior experience within a consulting or advisory environment supporting enterprise clients on complex change initiatives across technology and business functions.
• End‑to‑End Program Exposure: Experience supporting initiatives from vision and roadmap definition through delivery, adoption, and benefits realization.
• Platform & AI Enablement: Practical understanding of digital platforms, analytics, automation and AI use cases, including how these are shaped, governed, and embedded into enterprise environments.
• AI & Data Awareness: Understanding of AI/analytics lifecycle considerations such as data readiness, controls, governance, regulatory expectations, and operational integration (hands‑on data science is not required).
• Strategic Leadership Skills: Strong capabilities in strategic leadership, including excellent decision‑making, planning, and organizational skills.
• Framework and Methodology Expertise: Proficient in using various frameworks and methodologies to evaluate and recommend migration strategies, and digital platform options, focusing on digital transformation.
• Agile & Hybrid Ways of Working: Familiarity with Agile, hybrid delivery models, product‑centric ways of working, and cross‑functional team coordination.
• Customer Engagement: Exceptional skills in engaging customers, especially at the C‑level, effectively pivoting discussions between technology and business/commercial interests to underline the business value of digital initiatives in application and integration.
• Communication Skills: Excellent written and verbal communication skills, with experience producing executive‑ready presentations, roadmaps, business cases, and status communications.
• Leadership in Client Interactions: Confidence in leading meetings with various client stakeholders, including sponsors, management teams, and individual contributors. Confidence in leading workshops, steering groups, and working sessions with diverse stakeholders.
• Integration Expertise: Have previously designed and implemented APIs, understanding of protocols like REST, SOAP, UDP etc.
• Technology & Workflow Understanding: Strong understanding of solution workflows, business architecture, and core technologies (platforms, APIs, middleware, integrations), enabling effective collaboration between business and technology teams.
• Certifications related to Digital Transformation, Agile Delivery, Cloud, Data or AI, such as:
  • SAFe / Scrum / Agile certifications
  • Cloud fundamentals (AWS / Azure / GCP)
  • Data & Analytics or AI foundations
  • TOGAF or architecture certifications (optional, not core)

Ideally, you will also have

• Outcome‑Driven Mindset: A strong results‑oriented approach, with experience delivering measurable outcomes across enterprise‑wide change initiatives, digital platforms, process optimisation, and AI‑enabled programs.
• Transformation & Delivery Certifications: Relevant certifications supporting transformation and delivery credibility (e.g., Agile, SAFe, Scrum, Digital Transformation, Cloud, Data or AI foundations). Architecture certifications are a plus, but not a requirement.
• Governance, Risk & Compliance Awareness: Exposure to governance, risk, and regulatory considerations within large‑scale programmes, particularly in environments where data, security, controls, and responsible technology adoption are critical.
• Change & Adoption Experience: Experience supporting organisational change, operating model shifts, and adoption uplift as part of enterprise initiatives, including embedding new ways of working, platforms, and data‑ or AI‑enabled capabilities.
• Delivery & Team Leadership: Experience leading small multidisciplinary teams (typically 3–5 people) or coordinating multiple workstreams across complex delivery programmes.
• Collaborative & Inclusive Leadership Style: A proven ability to motivate teams, foster collaboration across business and technology roles, and drive alignment toward shared outcomes rather than purely technical objectives.
• Global & Cross‑Industry Exposure: Experience working with large enterprise clients across multiple geographies and sectors, with the ability to operate comfortably in complex, diverse stakeholder environments and support large‑scale change efforts.

What We Look For

If you are a driven transformation practitioner who combines strategic thinking with hands‑on delivery experience, and you enjoy leading teams while solving complex client challenges, we would like to hear from you. This role requires the ability to listen, challenge conventional thinking, and translate ambitious vision into practical, executable initiatives.

Successful candidates will bring experience working on large‑scale enterprise change programs, contributing to shaping transformation approaches, supporting business development with strong point‑of‑view content, and orchestrating collaborative delivery across multidisciplinary teams. Comfort interacting with senior client stakeholders and executives is essential, as is the ability to balance business priorities, technology enablement, and delivery realities.

Above all, we are looking for individuals with a growth mindset who are passionate about helping organizations realize tangible value from modern platforms, data, advanced analytics, and emerging technologies—guiding clients from intent to execution and sustained outcomes.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. Plus, we offer:

• Support, coaching, and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client‑facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.