Customer Growth Executive
Infobip Italy
Job Description
- Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
- Serve as a focal point for clients when it comes to meeting business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams to best serve customers.
- Understand client structure and processes around choosing/implementing new solutions.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin and cross‑sells as the most important metrics).
- Work closely with Customer Success for existing and future SaaS business.
- In cooperation with CPaaS Registrations, ensure client account is properly set‑up; collaborate with Platform Operations to arrange setup enabling client activities based on agreed scope (account creation, route management, sender registration, allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast client traffic, taking immediate actions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Internal initiatives: power user and help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
- Coordinate internal teams to timely fulfill client requirements (Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
- Influence Infobip’s ever‑evolving end‑to‑end customer experience by grasping and continuously promoting client perspective to internal stakeholders.
- Continuous development: promote team spirit, nourish critical thinking, mentor and onboard other team members and newcomers; maintain excellent knowledge of Infobip products, platform and relevant markets; stay up to date with industry trends and competition. Qualifications
- Minimum 4 years proven experience in B2B sales, consistently meeting or exceeding quota.
- Fluent in English and Italian.
- Strong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI and channels such as SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels is an advantage.
- Strong commercial mindset with clear ownership of revenue, margin and retention metrics.
- Ability to navigate complex customer organizations and coordinate multiple internal stakeholders.
- Strategic, data‑driven and comfortable with forecasting and performance analysis.
- Confident communicator and relationship builder at multiple seniority levels.
- Financial rewards & recognition – fair compensation aligned with experience, industry and market standards, performance‑driven bonuses and regular reviews.
- Flexible work arrangements – combine in‑person collaboration with remote work and flexible hours.
- ESOP (Employee Stock Ownership Plan).
- Work‑life balance and well‑being – time off when needed, special leave days for life’s big moments, flexible hybrid model tailored to local regulations.
- Career mobility – internal mobility, upskilling and mentorship to shape your path.
- Professional development – onboarding, mentorship and training programs to help you grow.
- International mobility – short and long‑term opportunities in hubs worldwide.
- Benefits may vary by location; the goal is to support your growth, well‑being and success wherever you are.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
#J-18808-LjbffrOfferta di lavoro pubblicata 3 giorni fa
Offerte di lavoro simili
- Overview Experteer Overview As a Customer Orientation role, you build trusted, growth-focused relationships with Tier1 clients and coordinate cross-functional teams to meet business and technical expectations. You monitor client health, drive adoption, and support revenue...ConsigliatoOrario flessibile
8,5 €/ora
...guided by our values — caring, customer success-driven, collaborative... ...and contributing to business growth. The position acts as the... ...ensure alignment and effective execution. Conduct and lead periodical... ...Management skills – ability to plan, execute, control, and close projects...ConsigliatoLavoro ibridoRemotoOrario flessibile- ...Infobip is seeking a Customer Growth Executive in Milan. This role involves building trusted relationships with Tier1 clients, driving customer growth, and coordinating with internal teams for client needs. The ideal candidate has at least 4 years of experience in B2B...ConsigliatoLavoro ibrido
- ...TD SYNNEX Italy is looking for an Internal Business Development Executive to enhance the networking business. Responsibilities include identifying business opportunities, managing customer relationships, and driving sales of specific products. This role requires 3-5 years...ConsigliatoLavoro ibridoRemoto
- ...Harvey is seeking an Enterprise Account Executive to drive commercial growth across Italy. This role involves identifying opportunities, managing complex sales cycles, and establishing long-term relationships in the legal and professional services sectors. The ideal...Consigliato
- Experteer Italy is looking for a dedicated professional for a Customer Orientation role focusing on nurturing relationships with Tier1... ...client satisfaction, drive adoption, and contribute to revenue growth. The ideal candidate will have a minimum of 4 years of B2B sales...Orario flessibile
- ...to restaurants helping them save time and increase revenues by automating manual tasks, minimize last-minute cancellations, upsell customers more effectively and provide more personalized service, as well as marketing opportunities. UMAI operates across 4 continents,...
- ...Grafana Labs is looking for an Enterprise Account Executive to expand Grafana usage among existing customers. This remote role requires excellent sales skills and the ability to manage the complete sales process. The candidate will be responsible for identifying new...Remoto
- ...within the Italian market. Your responsibilities will include establishing executive relationships, aligning partner strategies with UiPath's goals, and maximizing the platform's value for customers. Ideal candidates will have strong sales, interpersonal skills, and...
- SYNNEX Corporation, located in San Giuliano Milanese, is hiring a Business Development Executive focusing on RedHat solutions. This role supports the Vendor Business Lead in driving growth through pipeline development and sales enablement. The ideal candidate will possess...Lavoro ibrido
- ...Kyndryl is looking for an Associate Director - Customer Partner to enhance account growth and manage key relationships in Milan, Italy. This role focuses on developing customer strategies and ensuring client satisfaction. The ideal candidate has 5+ years of experience...Lavoro ibrido
- ...SOGEDIM SpA | Trasporti e Logistica cerca un Sales Executive per il dipartimento Commerciale Terra nella provincia di Milano. Il candidato ideale avrà esperienza nel settore delle spedizioni e dovrà gestire l'acquisizione di nuovi clienti e relazioni con quelli esistenti...
- Business Manager – Customer Solutions Italy Full-time Business Units: MO - Origination Statkraft is Europe’s largest generator... ...portfolios. For professionals who want responsibility, growth and the chance to make a real commercial impact in the energy transition...Tempo pienoOrario flessibile
- ...HRS GmbH in Milan is seeking a Customer Experience Manager to lead operations for assigned accounts, ensuring excellent support and customer... ...-out projects, conducting business reviews, and identifying growth opportunities. The ideal candidate holds a degree in Tourism...
- Experteer Italy cerca un operatore responsabile per gestire l’operatività del sito a Milano. I candidati devono avere almeno 2 anni di esperienza nel settore della ristorazione collettiva, ottime competenze informatiche e conoscenza della lingua inglese. Il ruolo comporta...Tempo pienoImpiego permanente
34.000 € - 40.000 €
...manageriale. Il nostro cliente è una prestigiosa realtà multinazionale leader nei servizi e nelle soluzioni digitali per la Customer Experience (CX) e il Customer Relationship Management, che affianca i grandi brand nell'ottimizzazione dei processi di interazione...Smart workingImpiego permanenteLavoro ibridoOrario flessibile- PURPOSE OF THE JOB Management of the Customer Service department in order to provide internal and external customers with best possible... ...Set goals which align to department plans and manage the execution of the goals Hires and retains diverse, highly qualified Customer...
- ...Lexroom.ai in Milan is seeking a Customer Success Manager to manage a portfolio of mid-market clients. You will be responsible for onboarding, renewals, and ensuring client satisfaction while driving product adoption. The ideal candidate will have 2 to 5 years of experience...Lavoro ibrido
43.800 € - 64.240 €
Customer Service Manager In this role, you will manage support and develop Customer Service... ..., ensuring the day‑to‑day execution of Customer Service operations; monitor... ...organization: account managers positions. Execute business continuous improvement plans....Dal lunedì al venerdì67.400 € - 101.200 €
...Aspen Technology, Inc. is looking for a Senior Customer Success Manager in Italy to build and maintain relationships with key decision... ...include ensuring customer satisfaction, driving ROI, and identifying growth opportunities. The ideal candidate will have a background in...54.750 €
...build the future home! About the role: You will lead the Customer Service team in Italy, composed of multiple professionals, with... ...constrained scenarios, translating business priorities into execution discipline Act as the primary point of contact for customers...- ...Flottando a Milano cerca un Junior Customer Success Manager motivato per supportare i clienti e migliorare i processi interni. Questo ruolo prevede una collaborazione iniziale tramite uno stage retribuito, con l'obiettivo di assunzione. Il candidato ideale ha 6-12 mesi...Stage/TirocinioStage retribuito
67.400 € - 101.200 €
...Aspen Technology is seeking a Senior Customer Success Manager based in Milano. The role is focused on managing key customer relationships to foster satisfaction and drive renewals. Ideal candidates will have extensive experience in the process industry and strong skills...- Board is seeking a Customer Success Manager in Milan to lead customer engagement, ensuring successful deployment and user adoption of our solutions. With a focus on building long-term relationships, you will drive customer value realization and maintain high satisfaction...
- Trasmatic S.R.L. cerca un Responsabile Assistenza Service & Accettazione a Milano. Questa figura coordinerà il team tecnico, gestirà diagnosi avanzate e supporterà i clienti in situazioni complesse. Con oltre 10 anni di esperienza nel settore automotive, cerchiamo un ...
- ...in Milan to oversee carrier partnerships and drive commercial growth. The role involves developing a comprehensive strategy and building... ...fields, demonstrating strong negotiation skills and strategic execution. This position offers competitive salary, annual bonuses, and...Lavoro ibrido
33.440 € - 50.160 €
...client relationships, ensuring satisfaction, and driving business growth. As the primary point of contact for clients, you will lead various initiatives across the organization, ensuring effective execution. The role requires strong project management skills and offers...Lavoro ibridoOrario flessibile- ...looking for a Director, EMEA South Renewals to lead renewal efforts with enterprise customers. The role involves guiding the renewal strategy, managing a renewal team, and maximizing revenue growth. Candidates should have over 10 years of experience in renewals or customer...
- ...background in scaling SaaS companies, particularly from 7M to over 50M in ARR. This role offers the opportunity to directly impact growth in a pivotal scale-up phase with a hybrid working model of three days in the office. Fluency in English is required; knowledge of Italian...Lavoro ibrido
- ...Trasforma le tue aspirazioni professionali in una storia di successo, entra in PwC come: Customer AI Manager Entrerai a far parte del team Customer di PwC per aiutare i nostri clienti a identificare, disegnare e sviluppare soluzioni di Intelligenza Artificiale applicate...
Ricerche correlate