Customer Service Specialist (Dutch/French/Danish Speaker) - based in Italy

ppTriumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries, from Norway to Morocco and from Chile to Australia. This is taken care of by around 20,000 wholesale customers, with whom Triumph has traditionally had close relations, in addition to a dense network of more than 2,300 controlled points of sale, which are operated both by partners and by Triumph itself. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers. /ppLearn more about Triumph on: /p pOur Customer Success Department for our office in Segrate (MI) is looking for /ph3Customer Service Specialist (Dutch/French/Danish Speaker) (f/m/d) (100%) /h3pThis position is hybrid, with 2 mandatory days at our office in Segrate (MI). /ph3Your Responsibilities: /h3ulliPerform excellent pro-active track of orders and managing processes that are needed for fulfillment stage /liliEnsure policies procedures such as cancellations, returns, holds (reserved stock) are followed up with all relevant key stakeholders (e.g., CS, Sales, BM, Finance) /liliEnsure a clean Orderbook / Contract Orderbook which is managed pro-actively, ensure on time call-off’s (contracts), holds management (reserving of stock), follow up with Sales on time to deliver the holds, including tracking and maintenance of orders with the goal to deliver on time and in full according to set priorities /liliHelp to resolve credit issues, minimize back orders, manage the remaining to zero through liaising with your counterparts within Finance and Sales /liliFulfil all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs, including the according reflection in the CRM system; this might include Customer Order taking as well as Customer Complaint Management /liliMaintain Customer Information Management /liliBuild and maintain an excellent relationship with the national accounts and ensure an active communication flow with the sales account team /liliSupport monthly – or bi-monthly account meetings in which performance of the accounts are discussed and actions and priorities to improve our efficiency and effectiveness are defined /liliIndependently identify and solve account issues related to product orders, deliveries, credit and returns /liliFocus on improving processes that have greatest impact on the business; share best practices with colleagues in your team as well as other relevant stakeholders /li /ulh3Your ideal profile: /h3ullib1-3 years of experience in a relevant role /b /lilib(Must have) Excellent fluency in English and any of the following languages: Dutch / French / Danish /b /liliItalian (nice to have) /liliExperience with agile ways of working as an advantage /liliExperience in working with data, analyzing figures, and producing reports /liliAccuracy and methodology in execution of operational tasks /liliGood interpersonal and communication skills, showing a Customer-centered approach /liliPlanning and organizational skills, including Time Management and the ability to prioritize and delegate when appropriate /liliAnalytical skills, attention to details and numbers; affinity to act based on analysis /liliTarget driven solution oriented with a quality mindset /liliProject management skills and knowledge of methodologies is an advantage /lili360° vision and way of thinking, including solid E2E process understanding /liliIT proficiency: Microsoft Office (especially Teams, Excel, Word), experience with SAP (SD and BW module); digital interest knowledge /liliResilient, ready to question the status-quo /lilibValid work permit /b /li /ulh3We offer: /h3pYou will never walk alone /ppAs a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are brespect /b and bvalue /b for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment. /ppMake a Difference, together /ppThe future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children. /ppPutting People at the center /ppAt Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy /ppWe continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management. /ppTriumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. /p /p #J-18808-Ljbffr