Technical Consultant

OVERVIEW OF THE ROLE

Salesforce is currently seeking a Technical Consultant to join our Professional Services team within the Customer Success Group (CSG). Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms.

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success. Technical Consultants are technically hands on with our products, and are responsible for evaluating and implementing technical solutions for customers. The ideal Senior Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. They also identify and proactively handle risk areas and contribute to seeing issues through to project completion.

YOUR IMPACT

• Become a highly certified and recognized Salesforce expert.
• Help clients consistently meet/exceed goals and metrics.
• Contribute to customer success through front and backend solution development and release management.
• Deliver high client satisfaction (CSAT).
• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
• Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution.
• Lead the evaluation of business and technical requirements from a senior level.
• Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third‑party partners.
• Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.

REQUIRED QUALIFICATIONS

• 5 years of experience minimum in IT space.
• Hands‑on technical and solution implementation experience in a relevant software domain, as well as coding experience in object‑oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Ability to support customers and project members in rationalising and deploying emerging technology.
• Ability to work independently and as part of a distributed team.
• Ability to learn new technologies as well as good presentation, communication and facilitation skills.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Degree or equivalent relevant experience required.
• Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• Proficiency in both English and Italian languages.
• Strong background in object‑oriented programming (e.g., Java) and understanding of REST/SOAP API design, microservices, and event‑driven architectures.

PREFERRED QUALIFICATIONS

• Salesforce Certifications.
• Experience with the Salesforce Platform and / or other CRM products.
• Experience with Salesforce Revenue Cloud and / or other products in the billing and revenue space (Conga, CloudSense, Zuora).
• Ability to build and manage relationships both internally and externally.
• Experience working in a senior consulting or technical lead role working with matrix teams at a top‑tier consultancy or system integrator.
• Familiarity with AI‑assisted development tools.

ACCOMMODATIONS

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

POSTING STATEMENT

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.