Sr Field Service Engineer

Leica Microsystems seeks a Senior Field Service Engineer to provide technical support and resolve customer issues for microscopy and imaging systems across the Triveneto region in Italy. The role combines field service delivery, customer collaboration, and process improvement activities within a remote-based position.

Responsibilities

• Diagnose system failures and implement cost-effective solutions for assigned customer territory
• Conduct service, repair, and installation of microscopy products at customer sites with electrical and mechanical testing
• Respond to customer support calls and communicate technical findings clearly and timely
• Collaborate with regional service team to ensure professional after-sales support delivery
• Support sales activities including product installations, demonstrations, and identify new customer opportunities

Requirements

• Bachelor's degree in engineering or equivalent qualification
• Fluent in English and Italian languages
• Proficient with Microsoft Office applications
• Strong communication and interpersonal skills
• Valid driver's license with acceptable driving record and willingness to travel up to 70% within Italy
• Experience with confocal systems maintenance and repairs (preferred)
• Training or coaching experience (preferred)

Compensation: €43,000–€57,000 base annual salary, plus target bonus of 10% of base subject to performance conditions