Internal Sales Executive

Job Purpose

Internal co‑owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities Key account management for a defined set of mid‑sized partner across the TDSYNNEX portfolio; incentivised based on total portfolio.

Responsibilities

• Maximize call potential and outcomes by using a variety of sources to gather customer information.
• Generate new business opportunities by planning outbound calls to customers.
• Have conversations with customers around a solution or product area.
• Offer recommendations to enhance the value proposition by collecting information from customers to understand their business requirements.
• Achieve monthly/quarterly revenue and margin targets for the aligned customer or segment.
• Build excellent customer relationships through proactive engagement.
• Develop partner relationships (including account planning and cross‑selling).
• Provide, sell, and negotiate product information, pricing, special offers, and promotions.
• Attain key performance indicators (KPIs) such as daily talk time and outbound calls.
• Sell the benefits of using TDSYNNEX and the company value proposition.
• Identify project opportunities and engage with BDM/ISS when specific product or vendor knowledge is required.
• Engage in active inside selling and intelligent project fishing.
• Manage customer back‑order with specialist knowledge.
• Generate and own a pipeline of deals in TDSYNNEX’s CRM system, regularly reviewing and updating it to ensure active closure of opportunities.
• Provide accurate and timely quotations to customers.
• Ensure TDSYNNEX maintains service level agreements with customers.
• Manage customer back‑order expectations and reporting.
• Proactively develop relationships with key internal and external contacts.
• Ensure the CRM system is well maintained and provides correct customer information.

Knowledge, Skills, and Experience

• 1–2 years of experience in sales or equivalent educational background.
• Knowledge of product sets is desirable but not essential.
• Numerate with good attention to detail.
• Excellent telephone manner.
• Priority management and planning skills.
• Strive to achieve set targets.
• Understanding of the sales process.
• Effective communication skills.
• Good relationship building.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ideal candidates will have previous experience with IT systems for quotation, order entry, and CRM.
• IT industry knowledge is desirable but not essential.

Benefits

• Elective benefits tailored to your country to best accommodate your lifestyle.
• Career development programs and on‑demand courses to accelerate your path to success.
• Well‑being seminars, events, and a global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion initiatives that value every voice.
• Global networking opportunities through the onboarding program and community activities.
• Participation in peer‑led inclusive communities, business resource groups, and volunteering events.