Inside Plant (ISP) Systems Administrator

BB&E is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors. 

Position Summary

BB&E is seeking a qualified and detail-oriented System Administrator / Inside Plant (ISP) Technician to provide operations and maintenance (O&M) support for telecommunications systems at for NAVSUP in Naples, Italy.

This position ensures reliable and secure performance of Inside Plant infrastructure, VoIP systems, and related communications equipment to support mission-critical operations.

Job Duties & Responsibilities

• Provide Inside Plant (ISP) operations and maintenance (O&M) for installed telephone systems, VoIP systems, and associated ancillary equipment at NCTS Naples.
• Operate and maintain the telephone maintenance console and Cisco Unified Communication Manager (CUCM) to install, relocate, and troubleshoot telephone extensions, perform programming changes, adjust class of service, activate/deactivate special features, and manage VoIP network administration.
• Troubleshoot and restore telephone services, systems, and equipment outages, including coordination with commercial providers, Tier III support, and the BCO help desk.
• Perform all patch panel terminations for installation, relocation, or removal of telephone services or communication circuits, ensuring proper labeling and accurate recordkeeping.
• Maintain telephone terminations, switch patch panels, and cable records; submit accurate monthly Planned Maintenance System (PMS) reports.
• Respond to incidents, requests, and critical incidents within required timelines, maintaining an Acceptable Quality Level (AQL) of 90% or higher.
• Respond to alarms (e.g., Gateway, UPS/Generator) and system outages by investigating, isolating, and resolving faults; be available for recall after hours when required.
• Conduct preventive maintenance in accordance with OEM standards and safety requirements, leaving communication spaces clean and organized.
• Participate in joint tool and supply inventories; maintain accountability for all government-provided tools and equipment.
• Ensure all maintenance and repairs restore systems to original equipment performance, operability, reliability, and accuracy, adhering to professional and safety standards.

Requirements

• Minimum five (5) years of experience in the operation and maintenance of tactical or commercial telecommunications equipment.
• 3–5 years of experience in VoIP network administration, systems programming, routing, and IT/teleconferencing deployments.
• Security+ and Cisco Certified Network Associate (CCNA) Voice certification (or equivalent experience).
• Familiarity with DoD cyberspace workforce requirements and best practices.
• Experience with Cisco Unified Communication Manager (CUCM) systems.
• Proficiency in PC operations at the operator level.
• Must be able to obtain and maintain necessary security clearances and government access credentials

Physical Requirements

• Ability to stand/walk/climb/kneel/crouch and remain in a stationary position/sit at least 60% of the time
• Ability to operate office equipment, including computer, copy machine, phone, etc.
• Ability to use hands to finger, handle or feel objects or controls; reach with hands and arms
• Capable of lifting over 25 lbs.
• Ability to understand the speech of another person, speak clearly so listeners can understand, and talk or hear both in person and by telephone

Benefits

• Participation in the Employee Stock Ownership Plan – BB&E is 100% employee-owned! 
• Discretionary bonus
• *Medical, Dental, and Vision Insurance with health care concierge
• *Employer provided Short-Term & Long-Term disability 
• *Employer-provided Life insurance 
• *Employee options for supplemental life, supplemental accident, critical illness, hospital indemnity, and Identity theft protection benefits 
• *Generous PTO plus 11 paid holidays 
• Traditional & Roth 401(k) options with fully vested employer match 
• Tuition reimbursement & professional development 
• Employee referral program 
• Employee discounts 
• Employee Assistance Program (EAP) 
• Employee Homeownership Benefits
• Pet insurance discount 

*Applies only to full-time employees.

BB&E is an Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.