Technical Support Specialist AU PCP - Level 3

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to Principal Technical Support Engineer Your role and responsibilities In this role, you will have the opportunity to lead consulting assignments. Each day, you will contribute to the development of consultancy products and services. You will also showcase your expertise by participating in the creation of consulting business strategy. The work model for the role is: Hybrid This role is contributing to the Product Group PCP Operations/Automation/Process Control Platform/Technical Support in Italy. You will be mainly accountable for

Being responsible for providing technical support to global Level 2 LBL resources. This support includes written and verbal communications with the LBL representative and potentially end customer, preparation of technical documentation for use by ABB resources and end customers, delivery of informal training internally, product and issue testing efforts in a lab environment, and this position does have the potential for both domestic and international site support occasionally as well as the remote support. Applicant must be able to manage multiple customer and product issues and competing priorities with responsive follow up and confirmation of resolution. Applicant will work with AU PCP R&D to resolve complex product technical issues and logistical problems while promoting and maintaining good customer relations and protecting the Company interests. He/She will also interact with other groups/departments/locations within ABB as a representative of Level 3 Technical Support to advocate for our customer’s needs.

Qualifications for the role

Engineering / Computer Science degree preferred plus a minimum of five years of relevant technical experience. Will consider a combination of education and technical experience. Excellent communication skills (both verbal and written). Fluent English (both written and spoken) General understanding of Process Controls Computer and Networking (setup and domains) Microsoft Windows, Microsoft Office Suite, Microsoft Visual Studio C, C++ and other software development languages (preferred but not mandatory) Very good knowledge of ABB products, especially HMIs SW including Symphony Plus Operations.

Compensation Package Applicable CBA: Metalmeccanico Minimum annual salary: 39,000€ Variable Pay: Eligible for Company Productivity Bonus The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Benefits Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families Welfare plan with a wide range of personalized services Canteen or meal vouchers provided More about us ABB’s Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner. We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe. #J-18808-Ljbffr