Assistant Sales Business Improvement & Support Manager

Assistant Sales Business Improvement & Support Manager

About the Role:

To keep the core sales data systems (Newspage, SFA, DMS, PBI, etc.) running properly and their data trustworthy, so that the sales team can have reliable reports, dashboards and data support for its daily operation.

• Keep core sales data systems operating smoothly as the business interface to operational team
• Keep master data accurate, consistent and compliant
• Deliver regular reports and dashboards on time, and respond to ad-hoc data requests
• Build and maintain SOPs and master data standards, and provide training to the stakeholders
• Provide a solid data foundation to support fact-based analysis and decision-making for the Management

Main Responsibilities:

• Act as the BIS business contact to the operation team, ensure stable running of the systems
• Log requirements and incidents, file tickets, track to closure and confirm resolution
• Coordinate system version upgrades, user access and permission management
• Drive data capture standards on the system side, align front-end input quality with back-end reporting needs
• Reporting (20%)
• Prepare and publish daily / weekly / monthly / quarterly reports on schedule
• Maintain and continuously improve report templates
• Flag abnormal data and definition conflicts to BIS Team Leader during report preparation
• SOP Management and Training (20%)
• Establish and maintain SOPs for data extraction, report publication, request handling, data correction and master data management
• Define owners, lead-time and delivery standards for each step
• Review process efficiency and drive optimization on regular basis
• Master Data Governance (20%)
• Execute and maintain master data standards and entry rules
• Run quality checks and cleansing, investigate abnormal issues and drive correction to closure
• Ensure data accuracy, consistency and compliance as the foundation of all data work
• Data Support, Analysis & Business Insight (15%)
• Respond to ad-hoc data requests and customized reporting needs from stakeholders
• Prepare and validate data for management and business review materials
• Clarify data definition and calculation logic
• Other tasks assigned by line manager or company

About You:

• Basic sales knowledge such as sell-in / sell-out, inventory, channel data, etc.;
• Hands-on experience in master data management or in coordinating IT/vendors on system operates;
• Advanced on Excel (pivot table, nested formulas, Power Query, etc.), PPT and other MS Office tools;
• Proficient in at least one BI tool (Power BI / Tableau / Fine BI) for maintaining existing dashboards;
• Detail-focused, strong ownership for report timeliness and data accuracy;
• Proactive, self-driven, result-oriented to follow through tasks till final settlement;
• Solid workflow and compliance mindset with good documentation habit;
• Able to work under pressure and meet deadlines;
• Patient and clear communication to field sales team;

Language:

What We Offer:

Careers with caring built in - discover our benefits here .

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.