Sales Supervisor - Luxury Womenswear Boutique -Milan

Mode Search is supporting a luxury women's fashion brand in the search for a dynamic and customer-focused Sales Supervisor to join their team in Milan, based at their Via Santo Spirito location. This is a very exciting time to join the company as they expand their European footprint and continue a period of significant growth. The role offers the opportunity to be part of a flagship store in one of the world’s leading fashion capitals, contributing to the brand’s success.

The Role

• Lead by example on the sales floor, delivering an exceptional customer experience at all times
• Build and maintain long-term relationships with clients to drive repeat business and clienteling initiatives
• Support the management team in driving sales performance through effective use of KPIs and selling tools
• Actively engage with customers via in-store styling, follow-up communication, and personalised service
• Maintain high standards of store presentation, ensuring the space reflects the brand’s image and values
• Participate in daily operational routines including open/close checklists, back-of-house organisation, and Division of Responsibility (DOR) execution
• Act as a key support for the Store Manager in coaching, motivating, and developing junior team members
• Contribute to a positive team environment, encouraging collaboration and a culture of feedback and continuous improvement
• Demonstrate strong product knowledge and communicate key collection trends to both team and clients
• Take ownership when working solo on store coverage, including all operational and service responsibilities

Requirements

• Previous experience in a retail sales or supervisor role, ideally within the fashion or lifestyle sector
• Proven track record of developing a client book
• Proven ability to meet and exceed sales targets while delivering a best-in-class customer experienceConfident, personable, and proactive with a passion for fashion and styling
• Strong communication skills and the ability to lead by example on the shop floor
• Excellent time management, organisational, and multi-tasking skills
• Flexible and adaptable to meet the needs of a dynamic retail environment
• Comfortable working with POS systems, emails, and customer communication platforms

Benefits

• 3-4% individual commission
• €500 per month uniform allowance
• Staff discount

Due to the high volume of applications, only shortlisted candidates will be contacted.