Patient Services Rep

Description

POSITION SUMMARY: The Patient Services Representative works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, arrange for payment, and to make reappointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges and collecting fees.

Core Duties/Responsiblities

• Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.


• Ensures patient confidentiality and provides patients with needed information.


• Schedules appointments, and maintains smooth patient flow throughout the clinic.


• Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.


• Collects and maintains patient registration and utilization data for reports and ensures that all information is up to date and accurate.


• Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.


• Participates in activities of Patient Centered Medical Home directly or indirectly.

SPECIFIC DUTIES/RESPONSIBLITIES

• Answers phones and directs calls to proper personnel.


• Accurately classifies and schedules patient appointments.


• Ensures accurate demographic information is entered in practice software.


• Accurately enters charges for patient visits and collects fees for services as necessary.


• Processes and prepares credit card transactions for reconciliation.


• Posts charge batches within the practice software.


• Prepares daily deposits in an accurate and timely fashion.


• Retrieves and sends work and/or school excuses. Demonstrates awareness of age specific, cultural and spiritual practices of patients, staff and visitors.


• Understands the functional status and physical needs of patients, staff, and visitors.

Requirements

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.


• Medical office experience preferred.


• The ability to use current office machines, including word processors.


• The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff.