Information Technology Specialist

ph3Summary /h3pThis position is assigned to Fleet and Family Readiness program; Commander, Navy Region Europe, Africa, Central (EURAFCENT) at Naval Support Activity Naples, Italy. The incumbent works closely with the Navy Computer Telecommunications Station (NCTS) Information System Department (N6) to procure, implement, integrate, operate, maintain, and support all Non-appropriated Fund (NAF) Information Technology to include, Point of Sale, Patron Wi‑Fi "legacy" networks. /ph3Duties /h3h3CUSTOMER SUPPORT /h3ulliReceives, responds to, resolves, and documents help desk calls. /liliIsolates problems between hardware, system software, application, peripherals, and network devices. /liliCoordinates with departmental program managers to resolve program specific issues. /liliServes as a monitor and/or operations trouble‑shooter. /liliMonitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies. /liliRecovers data in the event of a hardware or software failure. /liliEnsures the customer receives a full explanation of the problem and resolution, and provides training and/or guidance to prevent reoccurrence. /liliCompletes the process by documenting actions in the department help desk database or standard operating procedures. /li /ulh3POLICY AND PLANNING /h3ulliPerforms hardware and software installs, upgrades and patches. /liliWorks closely with vendors, program managers, NCTS N-6 personnel, and users to resolve issues and ensure successful project implementations. /liliTravels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed. /liliActs as a site point of contact (POC) for implementation of new IT based projects, when required. /li /ulh3SYSTEMS ANALYSIS /h3ulliModifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations. /liliDesigns audit routines to test and validate data integrity. /liliMaintains a physical inventory of all hardware and software; assists in IT systems life cycle management. /liliEnsures all appropriate forms and documentation are on file. /liliMonitors maintenance contracts for renewal and submits Purchase Request for support as required. /liliObtains approval from all required sources. /liliDocuments and analyzes currently deployed NAF information systems to fully capture scale, capability and risk, using industry standards and models, Department of Navy (DON), Commander, Navy Installations Command (CNIC) and other Cyber Security policies and practices. /li /ulh3SYSTEM ADMINISTRATOR /h3ulliServes as a primary or backup systems administrator/technician for all computer and telecommunication systems (such as Micros, Payroll systems, Food Trak Inventory Control System, Qubica, RecTrac, CYMS, and SAP. /liliPerforms account management, system monitoring, data backup, and software/hardware maintenance as necessary. /liliPerforms routine assessments, maintains proficiency in all MWR computer systems. /li /ulh3Requirements /h3ulliMale candidates born after December 31, 1959, and at least 18 years of age, are required to certify that they have registered with the Selective Service System. /liliIncumbent will be required to obtain and maintain a security clearance. /liliOccasional travel of less than 20% may be required. /liliMust have or be able to obtain and maintain a government drivers license. /liliMust be able to work varied work schedules to include holidays, weekends, and evenings. /liliMay be required to work overtime on an emergency basis. /liliMay be required to work an on‑call duty schedule. /li /ulh3Qualifications /h3ulliKnowledge of and demonstrated skill in applying customer support principles, wireless and wired network concepts, database principles, IT security theory, troubleshooting and data analysis methods, and communication methods and techniques sufficient to receive, respond to, and resolve help desk calls. /liliKnowledge of computers, computer peripherals and industry best practices, security principles and network equipment, operating systems and environments required to perform a wide range of duties as a primary or backup system administrator. /liliKnowledge of and experience in utilizing internal and external problem resolution documentation and resource database. /liliSkill in accurately documenting all actions taken in standard operating procedures and/or the help database. /liliSkill in providing guidance and training to customers and other technical representatives. /liliKnowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable hardware and software inventories. /liliKnowledge of and skill in applying systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance. /liliKnowledge of a wide range of specialized software applications and programs deployed in support of MWR in order to support and maintain these applications. Software titles include, but are not limited to: RecTrac, GolfTrac, CYMS, Qubica, Micros, SAP, Citrix, Kronos, Manage Engine. /liliAbility to use and repair a variety of computer hardware and peripherals including desktop, laptop and server class devices, Enterprise Class networking hardware, Enterprise Class, Wireless Access Point (WAP) infrastructure and Enterprise Class network security devices. /liliAbility to use and troubleshoot Windows (desktop and server) Apple Operating Systems. /liliKnowledge of concepts related to full inventory and analysis of IT systems and assets. /liliAbility to demonstrate effective written and oral communication skills, including experience in writing technical procedures and instructions in English. /liliMust have, or be able to obtain within 6 months, basic certification for Information Assurance as required by Department of Defense (DoD Directive m). Must maintain certification for duration of assignment to the position. /li /ulh3Education /h3pPh.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. /ppOr /ppOne (1) year of specialized experiences (equivalent to NF-04/GS-09) Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. /ppIf qualifying based on education, a transcript MUST be uploaded at time of application for consideration. /ppForeign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. /ppAll substitutions of education for experience will be made in accordance with OPM approved qualification standards. /ppOnly attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. /ppFor additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at and /ppNote: When submitting transcripts for an Associate's degree or higher, proof of high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type awarded/conferred date, and the field of study (major). /ph3Additional information /h3pSome positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct. /ph3The Department of Navy (DON) is an Equal Employment Opportunity Employer /h3pAll qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, genetic information or any other non-merit factor. The DON provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should call or e-mail their request to to ensure proper consideration. The decision to grant an accommodation will be made on a case-by-case basis. /ppCandidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. /ph3Help /h3pA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. /ppReview our benefits /ppEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. /p /p #J-18808-Ljbffr