Assistant Front Desk Manager

pThe Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount. /ppQUALIFICATION: /pulliMinimum one year front of house supervisory experience in a cruise line (shipboard) /liliAbility to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy. /liliKnowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. /liliAbility to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues. /liliFlexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. /liliAbility to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. /liliShould harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs. /liliWorking knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. /liliDemonstrates a working knowledge to operate all office equipment. /liliCompletion of high school, basic or vocational education equivalency preferred. /liliWorking knowledge of US cash handling procedures and foreign exchange required. /li /ul #J-18808-Ljbffr